From Chaos to Clarity

From Chaos to Clarity: Practical tools to improve collaboration between Core Teams

As part of Learning at Work Week, this lunchtime session is designed to be practically useful for leaders and teams working in core functions such as HR, OD, L&D Finance, IT and Legal.

These teams are still often labelled “support services” but that label no longer reflects reality. Today, these functions are shaping how organisations operate, how teams collaborate, and how meaningful change happens. 

But the work itself often feels chaotic.

Multiple priorities. Different perspectives. Unclear ownership. And a constant pressure to move faster, without always being clear on what really matters.

It’s no surprise things get stuck, or that people feel stretched trying to make progress across teams.

This session is about creating clarity in that chaos.

We’ll introduce three practical tools that help you define the real problem, focus effort where it counts, and collaborate on projects that require input from multiple teams. But we won’t just chat you through each tool, we’ll pressure-test them live with leaders in these roles, so you can see how they work in practice – not just in theory.

What we’ll explore

We’ll take an honest look at how the role of core functions has evolved, where innovation efforts typically stall, and why even well-intentioned initiatives struggle to land across teams.

You’ll then be introduced to three practical tools you can start using immediately:

Solve the right problem – using the Double Diamond model to bring clarity to messy, multi-perspective challenges – especially when different parts of the organisation see the problem differently.

Focus on what matters – using MoSCoW prioritisation to cut through competing demands and align teams around what really matters.

Communicate in a way that lands – using the KNOW–FEEL–DO model to make change feel clear, relevant and human – so people engage with it, rather than resist it.

Real-time pressure-testing…

After each tool is introduced, we’ll bring in leaders from core functions to react honestly, sharing how this would land in their organisations, where it might get stuck, and what they’d need to make it work. They’ll challenge, question and build on the ideas – so you don’t just leave with theory, but with a clearer sense of how to apply these tools in the reality of your own organisation.

You’ll leave with

• A clearer way to approach complex, people-led collaboration challenges
• Practical tools you can apply immediately across teams and projects
• Greater confidence in your ability to effectively lead cross-team innovation.

Who this is for

Leaders and teams across HR, OD, L&D Finance, IT, Legal and other core functions who are increasingly expected to work together to drive organisation-wide change.

If you’re being asked to connect the dots, influence across boundaries, and make change actually happen,  this session is for you.